Charmie Haven is a small business based in Hawai’i. Our vision is to unite a community that’s passionate for anything kawaii & anime related. The culture on both sides bring me so much joy & happiness that I hope to share w/you all. So join the journey as we delve into a wonderful world full of kawaii & anime one smile at a time :D
STORE POLICIES
INTERNATIONAL POLICIES
Please carefullyread our international shipping policy before placing an order.
International customers are responsible for any custom fees, taxes, or tariffs on their orders.
These are set by your country and collected at delivery.
For specific amounts, please check with your local customs office.
Its important to note that terms outlined in this policy are specifically for international orders .
International policies override any general policies aimed towards our domestic customers.
Order/Proccessing Policy
Orders are processed in the order they’re received.
Once an order is placed you will receive an automated email confirmation with order details.
Please allow 3-7 business days from date of purchase for processing (weekends/holidays not included).
You will receive an email notification once an order is prepared for shipment.
Please triple check that your address is NOT misspelled, not missing apt/suite # or incorrect number placement, etc.
If you have issues with your order feel free to email us at support@charmiehaven.com ASAP or use the live chat tab at the bottom right corner of our website and we’ll get back to you within 24-48 hours ^_^
Order Changes/Cancellations Policy
A request or change needs to be done within 24 HOURS of purchase (Hawaii Standard Time) by contacting: support@charmiehaven.com
After the 24 HOUR WINDOW for REQUESTS & CHANGES are closed, we begin PACKAGING YOUR ORDER.
There’s NO GUARANTEE that any request will be fulfilled for various reasons.
No further action by the customer will be ASSUMED details of the order & address YOU (customer) provided is CORRECT.
There is a CANCELLATION FEE for ALL ORDERS.
CANCELLATIONS are NOT ALLOWED after the 24 HOUR WINDOW.
Shipping Policy
ONLY during the order change period can you update incorrect address, I have no control once it’s shipped.
Once a package is shipped we (charmie.haven) are NOT responsible for LOST/STOLEN/ DAMAGED/ OPENED/ MISSING/ DELIVERED packages, PLEASE contact your local post office to file a claim.
United States Postal Service (usps) will have more information about reimbursement if you visit www.usps.com
WEATHER CONDITIONS like hurricanes, blizzards, severe storms/ flooding can cause significant DELAYS in package deliveries.
DELAYS could range from a few days to even a week or MORE in extreme cases.
Also CONSIDER Federal / State holidays as an add-on to potentially slow down shipment even more but please be patient :)
Once your order is shipped, please allow 24-48 hours (1-2 business days) to see/receive your TRACKING number.
INSPECT your order upon delivery, after 7 days from when it was delivered; RETURNS / REFUNDS / EXCHANGES are NO LONGER HONORED for eligible items.
Glass cans and / or glass straws NEED to be CHECKED upon delivery, NO REFUND after 24 HOURS.
Refund/Exchange Policy
Glass cans AND glass straws need to be CHECKED upon delivery, no refund after 24 HOURS + proof documentation
Refunds are only for ELIGIBLE items if stated on that individual product list.
You will not be refunded because of “personal preference” vs product defect.
We DO NOT refund or honor “Buyer’s remorse” because you (customer) took the time and made an intent to purchase, so please be confident when ordering :)
Orders placed by mistake will NOT be refunded.
Partial or Full refunds will not be given WITHOUT proof documentation and solely up to Charmie.Haven’s discretion.
Refunds DOES NOT INCLUDE shipping fees but ONLY the price of items if stated in the individual listing.
Shipping fees are NON-REFUNDABLE as they cover the expense of getting products to you as the customer initially.
You will not be refunded for damages OUTSIDE of our control.
You will NOT be given a refund if package is shipped to INCORRECT address and you didn’t change it in time.
After 3 days from delivery date, refunds will NO LONGER BE HONORED on ELIGIBLE items.
Items like undergarments, cosmetics, health, wellness, personal and beauty products are NOT refundable for hygiene and safety concerns.
Refunds are NOT offered for sale items, clearance items, promotional items OR mystery / lucky scoops.
Return Policy
ALL SALES ARE FINAL with NO RETURNS OR EXCHANGES on sale items, clearance items, Mystery / Lucky scoops AND promotional items.
You CANNOT make a return if you can’t provide proof, order details & delivery confirmation.
Returns are ONLY accepted IF it states on an items individual listing.
You CANNOT return items WITHOUT approval on our behalf, it will NOT BE ACCEPTED.
Items like undergarments, cosmetics, health, wellness, personal and beauty products are NOT returnable for hygiene and safety concerns.
We do not offer return labels, customers are RESPONSIBLE for their own shipping costs if item ELIGIBLE.
Returns are also accepted and no charge to you IF on our part we sent you an item you DID NOT PURCHASE.
